Shipping Policy

Last Updated: September 22, 2026

Thank you for choosing Alwwin. We provide DTF printers, UV printers, printing equipment, accessories, and related products to customers worldwide.

1. Order Processing

Orders are processed after payment confirmation.

After you place an order, a member of our sales team may contact you to confirm your order details, shipping method, shipping cost, and estimated delivery time.

Processing times may vary depending on product availability, product specifications, order requirements, and shipping arrangements.

For customized or special-order products, additional processing time may apply.

2. Shipping Origin

Our products are primarily shipped from China.

Depending on product availability and destination, we may also ship products from overseas warehouses or local fulfillment centers in the future.

The actual shipping origin will depend on the product and your delivery location.

3. Shipping & Delivery

We offer different shipping methods depending on the product, destination, package size, weight, and delivery requirements.

Available shipping methods and estimated delivery times will be confirmed by our sales team before shipment.

Delivery times are estimates only and are not guaranteed.

Delays may occur due to customs clearance, weather, carrier schedules, holidays, incorrect address information, or other circumstances beyond our reasonable control.

For large or heavy equipment, special freight or delivery arrangements may be required.

4. Shipping Costs

Shipping costs vary depending on the product, destination, package size, weight, and shipping method.

The applicable shipping cost will be confirmed before shipment.

For large, heavy, or remote-area deliveries, additional freight, handling, or delivery charges may apply.

If additional charges apply, we will communicate them to you before shipment whenever reasonably possible.

5. Customs, Duties & Import Requirements

International orders may be subject to customs procedures, import requirements, or other local charges depending on the destination and shipping method.

 

Our sales team will provide relevant shipping information and assist with the necessary arrangements.

6. Tracking

Once your order has been shipped, we will provide tracking information when available.

Tracking information may take some time to become active after the shipment is handed over to the carrier.

For freight shipments, tracking information and delivery updates may differ from standard parcel shipments.

7. Damaged, Missing, or Incorrect Items

Please inspect your package and products upon delivery.

If your order arrives damaged, incomplete, or contains incorrect items, please contact us as soon as reasonably possible.

Please provide:

• Your order number
• Photos or videos of the package and products
• A description of the issue
• Any relevant shipping or delivery information

We will review the situation and work with you to determine an appropriate solution in accordance with our applicable return, refund, and warranty policies.

Where possible, please keep the original packaging and shipping materials until the issue has been resolved.

8. Shipping Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you need to change your shipping address, please contact us as soon as possible.

We cannot guarantee that an address change can be made after an order has been processed or shipped.

Additional shipping charges may apply if a shipment needs to be redirected due to incorrect or incomplete address information.

9. Delivery Issues

If a shipment is delayed, returned, refused, or otherwise affected by circumstances outside our reasonable control, we will work with the carrier and the customer to determine the appropriate next steps.

We are not responsible for delays or additional costs caused by incorrect address information, customs procedures, import restrictions, carrier delays, or other circumstances beyond our reasonable control.

10. Contact Us

If you have questions about shipping or delivery, please contact us:

Company Name: Henan Alwwin Intelligent Technology Co., Ltd.

Email: admin@alwwin.com

WhatsApp：+86 17737770061