Privacy Policy

Last Updated: September 22, 2026

At Alwwin, we respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, request a quotation, contact us, or purchase our products.

1. Information We Collect

We may collect information you provide to us, including your name, company name, email address, phone number, billing and shipping address, order details, quotation requests, and other information you provide when contacting us.

We may also automatically collect certain information about your device and website activity, such as your IP address, browser type, device information, pages viewed, and website usage through cookies, pixels, and similar technologies.

2. How We Use Your Information

We may use your information to:

• Process orders and payments.

• Provide quotations and customer support.

• Arrange shipping, delivery, and after-sales service.

• Communicate with you about your orders or inquiries.

• Improve our website, products, and services.

• Analyze website traffic and user behavior.

• Measure and improve the effectiveness of our advertising.

• Prevent fraud and protect the security of our website.

• Send marketing communications where permitted by applicable law.

3. How We Share Your Information

We may share your information with trusted service providers when necessary to provide our services. These may include Shopify, payment processors, shipping and logistics companies, customer support and communication providers, analytics services, advertising platforms, marketing providers, and other technology service providers.

For example, we may use services such as Google Analytics, Meta, TikTok, email marketing services, and WhatsApp to operate, analyze, communicate, or market our business.

These third parties may process information in accordance with their own privacy policies and applicable laws.

We do not sell your personal information for monetary consideration.

4. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to operate our website, remember preferences, improve user experience, analyze website traffic, measure advertising performance, and support marketing activities.

These technologies may be provided by third parties, including analytics, advertising, social media, and marketing providers.

Where required by law, we will obtain your consent before using non-essential cookies or similar tracking technologies.

You can manage your cookie preferences through our cookie settings or your browser settings.

5. Data Security and Retention

We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

We retain personal information only for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal requirements.

However, no online transmission or storage system can be guaranteed to be completely secure.

6. International Data Transfers

As we operate an international e-commerce business, your personal information may be processed or stored in countries outside your country of residence.

Where required by applicable law, we take appropriate measures to protect personal information during international transfers.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to access, correct, delete, or restrict the processing of your personal information.

You may also have the right to object to certain processing activities, withdraw consent where applicable, or opt out of certain marketing or targeted advertising activities.

To make a privacy request, please contact us using the information below.

8. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

Company Name: Henan Alwwin Intelligent Technology Co., Ltd.
Brand: Alwwin
Email: admin@alwwin.com

9. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.